Email support@getkidfirst.com. Include the email connected to your account, a brief description of the issue, and any error message you see. Do not send passwords, verification codes, or sensitive legal or medical records.
Account and sign-in
Get help accessing your account, using the correct sign-in method, or reporting suspicious activity.
Request account helpFamily invitations
Get help creating a family space, joining with an invitation, or confirming who has access.
Request invitation helpPrivacy request
Ask a question about your information or request access, correction, or deletion.
Read the Privacy PolicyDelete your account
Review what deletion means and send a verified account deletion request.
View deletion instructionsQuick troubleshooting
- Confirm that you are using the same sign-in method and email originally used to create the account.
- Refresh the page or fully close and reopen the app.
- Check that your browser or app is updated and that your internet connection is working.
- If an invitation does not work, ask the sender to confirm the invitation details and try again.
- Include a screenshot of the error when contacting support, but hide private family information first.
Safety and emergencies
KidFirst is not monitored as an emergency communication service. For immediate danger, a medical emergency, or urgent safety concern, call 911 or the appropriate local emergency service. For legal, medical, or mental health advice, contact a qualified professional.
Policies
Review the Privacy Policy, Terms of Service, and Account and Data Deletion instructions.